PRIVACY POLICY
Solar Works Energy ("Company", "we", "our", "us") respects your privacy and is committed to protecting it through compliance with this Privacy Policy.
This Privacy Policy describes the types of information we may collect from and about you when you visit the Solar Works Energy websites, and our practices for collecting, using, maintaining, and protecting that information.
Please read this Privacy Policy carefully to understand how we will treat your information. If you do not agree with our policies and practices, do not use the Services. This Privacy Policy may change from time to time; the date the policy was last revised is identified at the bottom of the page. Your continued use of the Services after we change the Privacy Policy means you accept those changes, so please check back periodically for updates.
INFORMATION WE COLLECT
There are several ways that we may collect information about you, including through (A) information you provide to us directly and (B) information that we automatically collect. This includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use).
Information You Provide To Us
We may collect information directly from you when you provide it to us on the Services. This may include when you use our Services, register or create an online account with us, purchase products or services, request information from us, sign up for newsletters or our email list, enter into sweepstakes or other promotion, fill out a survey, request customer support, or otherwise communicate with or contact us. The information we collect may include your name, postal address, email address, telephone number, referrals, and information about your solar activities, such as home ownership, home statistics, home energy usage or utility provider, or demographic information.
You also may provide us with certain information in connection with your interactions with the Services:
Information You Provide When You Make a Purchase
: If you make a purchase from us, we collect the necessary payment details to process your payment, depending on the form of payment you choose.
Information You Provide Through Third-Party Websites or Services
: If you connect or link to us through a third-party website or service, such as a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services. This may include, but may not be limited to, your name, user name, demographic information, updated address or contact information, location, interests, and publicly-observed data, such as online activity.
Information Automatically Collected
Whenever you visit or interact with the Services, we may use a variety of technologies such as cookies, clear GIFs, pixel tags, log files, and other technologies or third-party services (such as LeadID) to automatically or passively collect certain information about users of the Services and interactions with our emails and online advertisements.
We may also automatically collect the following information about you:
Computer or Device Information: We may automatically collect your Internet Protocol (“IP”) address or other unique identifier or information from the computer, mobile device, tablet, or other device you use to access the Services, including but not limited to your browser type, device type, system type, and the domain name from which you accessed the Services.
Usage Information: We may collect information about your use of the Services, including the date and time you visit the Services, the content, areas, or pages of the Services that you visit, the website or app from which you navigated to the Services, the page or app you visit after leaving the Services, the amount of time you spend viewing or using the Services, the number of times you return to the Services, as well as other click-stream or usage data, and whether you open, forward or click-through an email to the Services. For legal compliance purposes, we may also capture or record your interactions with
www.solarworksenergy.com
to confirm that your information was submitted to us through
www.solarworksenergy.com
.
Use of Third-Party Analytics and Technologies
We may use third parties’ analytic and tracking tools, such as Google Analytics, to better understand who is using the Services, how people are using the Services, and how to improve the effectiveness of the Services and their content. These tools may use cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store information about you. They may also combine information they collect from your interaction with the Services with information they collect from other sources. We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.
To learn more about our interest-based advertising and your advertising choices relating to the collection and use of your information, please see the “How We Use Your Information” and “Your Choices and Opting Out” sections below.
Combination of Information
We may combine the information that we receive from and about you, including information you provide to us and information we automatically collect through the Services, as well as information collected from other online or offline sources, including from third-party sources and from your installed solar system.
HOW WE USE YOUR INFORMATION
Information Use By or For Solar Works Energy
We may use the information we collect from and about you for any of the following purposes:
To present our Services and their contents to you.
To analyze, improve, operate, and maintain the Services, our programs, services, and other systems, and to develop new products and services.
To provide you with information, products, or services that you request from us, and to contact and communicate with you when necessary.
To assess the suitability of your home for a solar system.
To allow you to take certain actions related to your account, including, but not limited to, tracking the progress of your solar system installation, making and managing payments, viewing billing history, calculating your post-solar savings, reviewing and monitoring your solar production, managing your account and contact information, and viewing and downloading your solar system agreement.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Services or any products or services we offer or provide through them.
To provide you and other users with customized content, targeted offers, and advertising on the Services, or across other websites, mobile applications, social media, or online services, or via direct mail, email, and/or telemarketing regarding offers, contests, events, news, programs, and other retail opportunities from us that we believe may be of interest to you.
To determine the effectiveness of our marketing programs.
To use your data in an aggregated non-specific format for analytical and demographic purposes.
In any other way we may describe when you provide the information to us.
Additionally, if you use the Services to connect with third-party services that you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.
Text Messaging Compliance
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
DISCLOSURE OF YOUR INFORMATION
We do not share your personal information with third parties except as necessary to comply with legal obligations or to protect the rights, property, or safety of Solar Works Energy, our customers, or others.
YOUR CHOICES & OPTING OUT
Cookies and Tracking Options
Certain parts of our Services require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable cookies or to control your tracking preferences.
Our system may not recognize “do not track” requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.
Unsubscribing from Our Marketing Communications
We provide our customers, as well as individuals referred by our customers, with the opportunity to opt out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service.
To opt out of marketing communications or to request to be added to our Do Not Call List or Do Not Mail List, you may use one of these convenient methods:
Email Offers
: If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email, or by sending us an email or writing to us at the addresses listed below. You should note that unsubscribing from our emails will not automatically unsubscribe you from emails sent by any third party, and you will need to separately unsubscribe from such third party’s communication, if desired.
Direct Mail Offers
: If you do not wish to be notified by postal mail regarding products, services, events, programs, and offers that we believe you may find of interest, send us an email or write to us at the addresses listed below.
Telemarketing
: If you do not want to receive marketing phone calls from us, you may: (i) email us at
info@solarworksenergy.com
with “Do Not Call” in the subject line; (ii) call customer care at 800-680-8554; (iii) ask to be placed on our Do Not Call list when you receive a call from us; or (iv) mail us at the address listed below. Once we place your name on our internal “Do Not Call” list, we will no longer call you for marketing purposes (unless you submit another inquiry or request another consultation/quote